Support
Can't find your answer below? Email support@bcrowngrid.online and include your Player ID (Settings, then Player ID), your device and the app version. We reply within 2 business days.
Frequently asked questions
How do I play?
Place one crown in every row, every column and every colored region. Two crowns can never touch, not even diagonally. Tap a cell once to mark it with an X, twice to place a crown, and drag across cells to mark several at once. You can replay the tutorial anytime from Settings.
When does the daily puzzle change?
At midnight in your local time. Every date has its own puzzle, and you can play past days from the Archive.
Why did my streak reset?
A day counts toward your streak only if you solve that day's puzzle on the same day. Puzzles solved later from the Archive don't count. If you start a puzzle before midnight and finish it just after, it still counts.
Why did the tournament clock keep running?
Tournament times are measured by our server from the moment you start a puzzle, so the clock can't be paused, even if you close the app. Each hint adds 30 seconds.
How do I change my nickname?
Go to Settings and tap your nickname. The change appears on leaderboards and in your leagues.
I reinstalled the app and lost my progress.
The app doesn't use accounts, so your progress is stored on your device and linked to an anonymous player ID. Uninstalling the app removes both, and we can't restore them.
How do leagues work?
Create a league from Leagues on the home screen and share its 6-character code. A league can have up to 50 members, and you can be in up to 10 leagues.
How do I report an offensive nickname or league name?
Email us the name, the league (if any) and a screenshot. We remove names that break the rules.
Delete your data
To delete everything we store online about you (player ID, nickname, tournament and daily results, league memberships):
- In the app, open Settings and copy your Player ID.
- Email support@bcrowngrid.online with the subject "Delete my data" and paste your Player ID.
- We delete your data within 30 days and confirm by email.
Progress stored only on your device is removed when you uninstall the app. More details in our Privacy Policy.